Deliveries

All orders will be dispatched within 1-2 working days.

Standard Delivery - £2.00 per order. 2-3 day delivery. Delivery is free on all orders over £15.00 (excluding delivery fee).

DPD Delivery - £4.65 per order. 1 day delivery.

Returns & Refunds

If you are unhappy with your Puccino’s order and would like to return your items, email us on: shop@puccinosww.com within 14 days of your order being delivered, informing us of the issue. We accept returns on coffee equipment, we do not accept returns on coffee or tea if ordered incorrectly through our website. Refunds will be issued back to the original method of payment within 14 days.

Returns are the responsibility of the customer, we suggest you use a trackable postal service and hold onto your proof of postage OR in the event that your goods are damaged upon arrival, we will collect the item.

Collection: Hot Chocolate Shop